Question 1

What is Free Of?

Accepted Answer

Free Of. is a skincare brand dedicated to providing high-quality, effective products that are free of harmful chemicals and unnecessary additives. Our mission is to deliver clean beauty solutions that cater to all skin types.

Question 2

How should I incorporate your products into my skincare routine?

Accepted Answer

For best results, follow these steps:

- Cleanse: Start with our Balancing Cleanser or Cucumber Cleansing Water to remove impurities.
- Tone: Use our Miracle Mist or Toner (coming soon) to balance your skin's pH. If using Miracle Mist, please allow it to dry completely before applying any other product.
- Treat: Apply serums targeting specific concerns.
- Moisturize: Finish with VitaC or BeeLuxe Firming Cream to lock in hydration.

Question 3

Can I use your products during pregnancy?

Accepted Answer

While our products are formulated with safe ingredients, we recommend consulting with your healthcare provider before using any new skincare products during pregnancy.

Question 4

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package.

Question 5

What is your return policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, please visit our Shipping & Returns page for more information on how to initiate a return.

Question 6

How can I get in touch with customer service?

Accepted Answer

For any questions or concerns, please contact our customer service team at freeofskincare@gmail.com or call us at 1-888-668-4434. Our team will strive to answer all inquiries within 48 hours.

Question 7

Are your bee-based products safe for those with bee allergies?

Accepted Answer

If you have a known allergy to bees or bee stings, we recommend avoiding our bee-based products, such as the BeeLuxe Firming Cream. If you're unsure about a potential allergy, it's best to perform a patch test on the inside of your forearm before using the product. Apply a small amount and wait 24 hours to see if any reaction occurs. If irritation or an allergic reaction develops, discontinue use immediately and consult a healthcare professional.

Question 8

How do I choose the right products for my skin type?

Accepted Answer

If you are unsure, we recommend reaching out to one of our Skin Care Specialists via email to help you determine your specific needs. You can also consult our product descriptions, which include detailed information about the benefits and ingredients of each product.

Question 9

Are your products suitable for sensitive skin?

Accepted Answer

Our products are formulated with gentle, natural ingredients that are generally suitable for sensitive skin. However, preservatives are sometimes necessary. We recommend performing a patch test before using any new product.

Question 10

What ingredients do you avoid in your formulations?

Accepted Answer

At Free Of. we avoid using parabens, sulfates, phthalates, synthetic fragrances, and other harmful chemicals.

FAQ

Frequently asked questions